Amy Cuddy: Your Body Language Shapes Who You Are | TED Talk | TED.Com (Covering Assertiveness) (n.d.) available from <http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are>
Back, Ken and Back, Kate (1999) Assertiveness at Work: A Practical Guide to Handling Awkward Situations. 3rd ed. London: McGraw-Hill
Bandler, R. and Grinder, J. (1982) Reframing: Neurolinguistic Programming. Moab, UT.: Real People Press
Berne, E. (1968) Games People Play: The Psychology of Human Relationships. Harmondsworth: Penguin
Blundel, R., Ippolito, K., and Donnarumma, D. (2013) Effective Organisational Communication: Perspectives, Principles and Practices. 4th ed. Harlow: Pearson Education
Brackett, M.A., Mayer, J.D., and Salovey, P. (2004) Emotional Intelligence: Key Readings on the Mayer and Salovey Model. Port Chester, N.Y.: Dude
Browse Job Profiles | Prospects.Ac.Uk (n.d.) available from <https://www.prospects.ac.uk/job-profiles>
Cherniss, C. and Goleman, D. (2001) The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations [online] vol. Advances in emotional intelligence. San Francisco: Jossey-Bass. available from <https://ebookcentral.proquest.com/lib/coventry/detail.action?docID=121701>
Daniel Goleman Introduces Emotional Intelligence (23AD) available from <https://www.youtube.com/watch?v=Y7m9eNoB3NU>
DISC Personality Test (n.d.) available from <https://www.123test.com/disc-personality-test/>
Discover Your Personality Type | Myers Briggs (17AD) available from <https://www.youtube.com/watch?v=WQoOqQiVzwQ>
Goleman, D. (2006) Working with Emotional Intelligence. New York, NY.: Bantam Books
Goleman, D., Boyatzis, R.E., and McKee, A. (2004) Primal Leadership: Learning to Lead with Emotional Intelligence. Boston, Mass: Harvard Business School
Home | Belbin (n.d.) available from <http://www.belbin.com/>
How to Use ‘Mirroring’ to Build Rapport | The Body Language of Business (5AD) available from <https://www.youtube.com/watch?v=rqhSWI4-hnA>
Molden, D. (2007) Managing with the Power of NLP: Neurolinguistic Programming; a Model for Better Manangement. 2nd ed. Harlow: Pearson Prentice Hall Business
Profiling for Success - Myers Briggs Types Dynamic Indicator, Learning Styles Feedback (n.d.) available from <http://www.profilingforsuccess.com/take-an-assessment.php>
Stein, S.J. (2008) Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization [online] Chichester: Wiley. available from <http://eu.alma.exlibrisgroup.com/view/action/uresolver.do?operation=resolveService&package_service_id=4689744130002011&institutionId=2011&customerId=2010>
Transactional Analysis 1: Ego States & Basic Transactions (10AD) available from <https://www.youtube.com/watch?v=nKNyFSLJy6o&list=PLBC8BB14F54E8C1B3>
What Is Belbin? (A Guide to Belbin Team Roles) (19AD) available from <https://www.youtube.com/watch?v=eFsA4wUf3I0>
