‘Amy Cuddy: Your Body Language Shapes Who You Are | TED Talk | TED.Com (Covering Assertiveness)’ <http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are>
Back K and Back K, Assertiveness at Work: A Practical Guide to Handling Awkward Situations (3rd ed, McGraw-Hill 1999)
Bandler R and Grinder J, Reframing: Neurolinguistic Programming (Real People Press 1982)
Berne E, Games People Play: The Psychology of Human Relationships (Penguin 1968)
Blundel R, Ippolito K and Donnarumma D, Effective Organisational Communication: Perspectives, Principles and Practices (4th ed, Pearson Education 2013)
Brackett MA, Mayer JD and Salovey P, Emotional Intelligence: Key Readings on the Mayer and Salovey Model (Dude 2004)
‘Browse Job Profiles | Prospects.Ac.Uk’ <https://www.prospects.ac.uk/job-profiles>
Cherniss C and Goleman D, The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations, vol Advances in emotional intelligence (Jossey-Bass 2001) <https://ebookcentral.proquest.com/lib/coventry/detail.action?docID=121701>
‘Daniel Goleman Introduces Emotional Intelligence’ <https://www.youtube.com/watch?v=Y7m9eNoB3NU>
‘DISC Personality Test’ <https://www.123test.com/disc-personality-test/>
‘Discover Your Personality Type | Myers Briggs’ <https://www.youtube.com/watch?v=WQoOqQiVzwQ>
Goleman D, Working with Emotional Intelligence (Bantam Books 2006)
Goleman D, Boyatzis RE and McKee A, Primal Leadership: Learning to Lead with Emotional Intelligence (Harvard Business School 2004)
‘Home | Belbin’ <http://www.belbin.com/>
‘How to Use “Mirroring” to Build Rapport | The Body Language of Business’ <https://www.youtube.com/watch?v=rqhSWI4-hnA>
Molden D, Managing with the Power of NLP: Neurolinguistic Programming; a Model for Better Manangement (2nd ed, Pearson Prentice Hall Business 2007)
‘Profiling for Success - Myers Briggs Types Dynamic Indicator, Learning Styles Feedback’ <http://www.profilingforsuccess.com/take-an-assessment.php>
Stein SJ, Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization (Wiley 2008) <http://eu.alma.exlibrisgroup.com/view/action/uresolver.do?operation=resolveService&package_service_id=4689744130002011&institutionId=2011&customerId=2010>
‘Transactional Analysis 1: Ego States & Basic Transactions’ <https://www.youtube.com/watch?v=nKNyFSLJy6o&list=PLBC8BB14F54E8C1B3>
‘What Is Belbin? (A Guide to Belbin Team Roles)’ <https://www.youtube.com/watch?v=eFsA4wUf3I0>